Return & Exchange Policy
30-day money-back guarantee for no reasons
Mountdog accepts products to be returned for a full refund without reason within a month from the order date. We only accept a refund if the item is brand new in the original package and does not affect the secondary sales. The buyer should return all the items in the original package including all packing material, warranty cards, manuals, and accessories.
This situation is not covered by the 30-day money-back guarantee
For orders whose delivery address is actually an international freight forwarding service point, if the package is lost on the way from the express service point to your physical address, we will not bear any responsibility, and we will not refund the lost package.
3-month return guarantee for quality-related issues
For quality-related issues, the product can be returned within 3 months for replacement or refund. For orders that have been received for more than three months, if the product has quality problems, the buyer can only return for exchange.
Should I pay the return shipping cost?
If it is due to quality issues product, we will compensate for the shipping costs for return and replacement. For other reasons, the buyer should pay the return cost.
Should I pay the return shipping cost?
If it is due to quality issues product, we will compensate for the shipping costs for return and replacement. For other reasons, the buyer should pay the return cost.
How to return the product?
Please contact our customer service first to arrange an appointment to return your items and obtain a return address in the United States.
How long can I receive the exchange product?
It may take up to 7-25 days to return an item. And another 7-25 days for the new product to arrive at the destination.
How long can I receive the refund?
After receiving the return goods in our fulfillment center, it takes 2 working days to process the refund 3-5 working days for the refund to show up in your account.
How to fix a damaged product?
One-year warranty: product quality-related/incomplete goods received/product damage during transportation (free shipping). We will not be liable for product damage caused by customers themselves.
Please contact our after-sales customer service first to verify the warranty situation.
Note: After the buyer completes the order (not shipped), if you do not need this product later, you can apply to cancel the order. If the product has been shipped, you can apply for a return and refund. Mount Dog will not deduct any fees.
US warehouse address: 12207 LOS NIETOS RD STE D SANTA FE SPRINGS, CA 90670-6135 United States
Email：info@mountdogs.com
Phone：0755-85270587
