Return & Exchange Policy
30-day money-back guarantee for items in the original packaging
Mountdog accept products to be returned for a full refund for any reason within a month from the order date if the item is brand new in the original package.The buyer return all the items must be the original one, which including all packing material, warranty cards, manuals, and accessories.
These situations are not covered by the 30-day money-back guarantee
For returns other than product quality issues, the buyer needs to pay the return shipping fee.
For orders whose delivery address is actually an international freight forwarding service point, if the package is lost on the way from the express service point to your physical address, we will not bear any responsibility, and will not refund the lost package.
3-month guarantee for quality-related issues
For quality-related issues, the product can be returned within 3 months for replacement or refund. For orders that expire within a three-month window, if the product has some quality problems, the buyer can only return the product for replacement. Due to product problems, we will compensate for the shipping costs for return and replacement.
Please contact us to arrange an appointment to return your items and obtain a return address in the United States.
It may take up to 7-25 days to return an item. After receiving the goods in our fulfillment center, the refund will take 2 working days to process, and the refund amount will take 3-5 working days to appear in your account.
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Mountdog will (at its sole option) replace the product at no charge with the same or comparable product.
Note: After the buyer completes the order, if you do not need this product later, you can apply to cancel the order. If the product has been shipped, you can apply for a return refund. Mount Dog will not deduct any fees.
US warehouse address: 12207 LOS NIETOS RD STE D SANTA FE SPRINGS, CA 90670-6135 United States